By placing your items in a LaundryUp locker or using our service, you agree to the following terms and conditions:
Minimum Order Size
Wash & Fold order minimum is 10 pounds. $10 minimum for dry cleaning.
Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.
All property, including completed orders, once returned to a locker must be removed from the locker within 48 hours. Property not claimed after 48 hours may be removed from the locker, returned to storage, and the locker prepared for use by another customer. Customers have up to 30 days to claim their property by contacting LaundryUp at email@example.com. Any property not claimed within 30 days of the original pick up date may be donated to charity. Any property that is returned to a locker will be subject to a $10 re-delivery fee. Items that have been placed in a locker and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.
LaundryUp follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials or manufacturing, which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as, but not limited to belts, buttons, beads, ties or zipper pulls. LaundryUp’s liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Any damaged items must be reported via email to firstname.lastname@example.org and returned to LaundryUp for inspection within 5 business days.
Any lost items must be reported via email to email@example.com within 5 business days. LaundryUp makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by LaundryUp will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. When leaving items in lockers, please ensure that your locker has been correctly closed and locked. LaundryUp is not responsible for any loss or damage resulting from a failure to properly lock the locker. When leaving items in lockers, concierge service, or other service locations, please plan an order for your service type via our app or https://myaccount.laundryup.com/account/orders/neworder . LaundryUp is not responsible for any items left for service without an associated order placed. When using our home delivery or concierge service, LaundryUp is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time. For our package delivery service, LaundryUp’s maximum liability will be $100.
Although, we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).
Any personal property placed in a LaundryUp locker that appears to have value will be removed by LaundryUp and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.
LaundryUp will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately, we cannot accommodate requests not to adhere barcodes.
Service days and turnaround time vary by location. We do our best to provide service information at each of our locker locations and on laundryup.com. LaundryUp will make its best reasonable effort to adhere to our standard two business day turnaround, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. For any questions regarding service hours, please contact firstname.lastname@example.org.